The Asiana Crash in SFO

No way I'm gonna comment on this.  I was sitting at home in St. Pete when this news broke on Saturday.  It took a while for the pics to come in but eventually we saw the debris on the runway at SFO and I yelled to my blessed significant other that "this looks like a damn tail strike".  Well, the rest you get due to the nonstop news coverage.

What you may not get if you don't travel is the mess that passengers experience as a result of this and how the legacy carriers, in this case United, let you know how screwed you are.  When I saw the letter that I'm posting, I was speechless.

Bottom line, if a legacy screws  you, you are on your own.

Look at this:

http://postimg.org/image/ipkd9x099/